Are you an experienced Aftersales Manager and interested in pursuing a new challenge in the Middle East region?
Our client, which represents a prestige passenger car brand has an opportunity following an internal promotion to lead their aftersales department. As Aftersales Manager you will be responsible for a main service centre and an additional facility in Salalah leading a multi-national workforce from Asia and Oman.
Requirements
- Currently an Aftersales Manager for at least five years
- Passenger car dealership experience with prestige or luxury cars
- Promote best aftersales practice
- Monitor and appraise employee performance
- Middle East experience advantageous
- Open to UK Nationals with prestige brand experience
- Excellent hands-on operator driven by performance
- Experience of setting the annual budget and monthly Aftersales P&L reporting
- Management of operational KPIs
- Flexible approach to working in a country where there is a governmental drive to meet local hiring criteria at different levels in your department
- Proven experience of liaising with the manufacturer on aftersales matters
The Package
US$ 78,000 salary package (tax free) plus company car, bonus scheme and expat benefits.
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
We are recruiting on behalf of our client’s passenger car dealership in Bahrain; they are seeking to recruit a Service Manager to join their team and the beauty about this role is that they are ideally looking for a Service Reception Manager or Assistant Service Manager who is looking for career progression and their first service management role.
The main areas of focus is to drive workshop efficiencies, increase productivity, and enhance customer service levels within the service department. The successful candidate will have the chance to make a significant impact on both the customer experience and overall business performance.
Key Responsibilities
- Manage day-to-day operations, ensuring efficient and smooth running of the workshop.
- Implement strategies to maximise technician productivity and minimise downtime, ensuring operational efficiency.
- Ensure a premium customer experience by managing service reception operations and maintaining strong customer relationships.
- Motivate and guide the service team, ensuring they meet performance targets and maintain high standards of work.
- Track workshop performance metrics, including service completion times, customer satisfaction, and profitability, and implement improvements as needed.
- Handle customer complaints and ensure swift, satisfactory resolutions to maintain customer loyalty and service quality.
Ideal Candidate
- A proven track record as a Service Reception Manager or Assistant Service Manager with a passenger car dealership, fast-fit centre or independent garage with a clear ambition to step up into a Service Manager role.
- Strong understanding of workshop processes, productivity metrics, and the ability to implement strategies to improve efficiency.
- Excellent communication and interpersonal skills with a focus on delivering customer service.
- Capable of managing and motivating a diverse team of service professionals to achieve business goals.
- Proactive in addressing customer issues and workshop challenges with a solutions-driven mindset.
The Package
- Competitive base salary and bonus scheme with opportunities for performance-based growth.
- A clear path for professional development and growth within a highly-respected business.
This is a fantastic opportunity for a high-energy, driven individual looking to take the next step in their career within a fast-paced, supportive environment. If you have the experience and passion to excel as a Service Manager, we want to hear from you.
Our client, an established car dealership is hiring a Service Manager to manage their service department.
Operating from a fantastic aftersales facility, you will be responsible for leading a multi-national workforce towards the achievement of operational targets within the business and exceeding the customer and the manufacturer’s expectations. Experience of managing a service department in Kuwait, Bahrain, Oman, Qatar, Saudi Arabia or the UAE would be ideal for success at this passenger car dealership.
Requirements
- Service Manager in a franchised car dealership for at least three years
- Arabic (as a first language) is essential as you will liaise with local customers whose converse in Arabic
- Full understanding of setting annual budgets for the department
- Ability to analyse aftersales KPIs to review performance and take the required steps to improve them
- Confident managing confrontational and challenging customers
- Passionate about success and exceeding expectations
The Package
$59,000 Tax Free salary package plus company car, annual flights, healthcare, family status and a KPI and business performance based incentive scheme.
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
A great opportunity has arisen for a high performing Service Manager to join our client’s passenger car dealership.
The aftersales centre includes an impressive customer area and a new workshop with the latest technology and facilities. The dealership aims to deliver an unrivalled customer experience to their customers and continue to be the flagship dealership for their brand in the Middle East region.
Requirements
- Service Manager in a franchised car dealership for over two years
- Excellent communication and written skills
- Ability to liaise with high profile customers and manage situations effectively and quickly
- English speaking to a professional standard and Arabic is advantageous, but not a necessity
- Ability to analyse aftersales KPIs to review performance and take the required steps to improve them
- Confident managing confrontational and challenging customers
- Energetic and passionate about being the best performing dealer for their brand in the region
- Nurture relations with the regional office
The Package
£51,000 Tax Free salary package plus company car, healthcare, family status and a KPI/business performance-based bonus scheme paid on a quarterly basis. £96,000 Tax Free inclusive of bonus scheme!
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit
