We are seeking an experienced and driven Service Manager to join one of Saudi Arabia's leading and most innovative automotive dealership groups. If you are currently working as a Service Manager within an automotive dealership and are based in Makkah or Ar Riyad, this could be the perfect opportunity for your next challenge.
This role offers the chance to make a significant impact within a high-performing team and contribute to the success of a rapidly growing organization recognized for excellence in customer service and operations.
The Role
- Oversee the day-to-day operations of the service department, ensuring the highest levels of efficiency and customer satisfaction.
- Drive service sales and profitability, meeting and exceeding dealership targets.
- Develop and implement processes to improve workflow, productivity, and quality.
- Lead, mentor, and motivate a team of technicians and service advisors.
- Build and maintain strong relationships with customers, providing exceptional service and resolving issues promptly.
- Monitor and manage performance metrics, including customer satisfaction scores, workshop efficiency, and revenue targets.
Ideal Candidate
- Proven experience as a Service Manager within an automotive dealership.
- Strong understanding of workshop operations, customer service, and dealership processes.
- Currently residing in Makkah or Riyadh, with a willingness to embrace a fresh challenge.
- Excellent leadership and team management skills, with the ability to inspire and develop staff.
- A track record of achieving and exceeding targets in a high-performance environment.
- Passionate about delivering exceptional customer experiences.
What’s on Offer
Competitive salary and incentive scheme plus accommodation, car, annual air ticket and healthcare.
If you’re ready to take on a fresh challenge and make your mark with a leading KSA dealership group, we’d love to hear from you.
A fantastic opportunity for a multi-site experienced senior Aftersales Manager to join our client as National Aftersales Manager to manage their expanding aftersales operations.
As National Aftersales Manager you will be responsible for the group's existing aftersales centres in Saudi Arabia and their new facilities in 2025 and beyond.
Requirements
- Currently in a multisite senior aftersales role as Aftersales Director, National Aftersales Manager or General Manager Aftersales
- High volume experience – labour hours, vehicle throughputs
- Excellent in managing through leaders across many locations
- Exposure to growing a network and business expansion
- Applicants must be experienced in setting annual aftersales budgets with P&L responsibility for the aftersales division
- Middle East experience at National/Regional or Group Aftersales level in Saudi Arabia or the United Arab Emirates
- Predominant senior experience from a dealership/distributor environment but happy to accept limited OEM regional office applicants who have spent more time leading dealerships
- High energy individual who is dedicated to results and business performance
- Proven success in a senior aftersales leadership role
The Package
US$ 160,000 salary package (tax free) plus company car, bonus scheme and expat benefits. US$227,000 OTE
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
We are seeking an experienced Aftersales Manager to join a fast-paced dealership in Portsmouth, Hampshire.
Key Responsibilities:
- Overseeing the Service and Parts departments, ensuring seamless operations and exceptional customer satisfaction
- Setting, managing, and exceeding performance targets, aligning with business goals and fostering individual and departmental success
- Ensuring all processes and procedures adhere to company standards and industry best practices
- Reporting to the Head of Business, taking full P&L responsibility for the Aftersales division and contributing to the overall business strategy
- Developing and implementing targeted campaigns to capitalise on commercial opportunities within specific market sectors
What We’re Looking For:
- A proven track record in Aftersales management within a car dealership environment
- Strong leadership experience with the ability to motivate and drive high levels of performance
- Excellent organisational and time management skills, leading by example
- A results-driven mindset with a focus on enhancing efficiency and customer experience
What’s on Offer:
- A competitive salary of £60,000 per annum with an OTE of £80,000
If this sounds like you, we would love to hear from you.
Our client has an opportunity for an experienced aftersales professional to join their passenger dealership as Assistant Service Manager.
As Assistant Service Manager you will be responsible for a team of Service Advisors, Workshop Manager and Motor Vehicle Technicians in the workshop focused on aftersales excellence. You will analyse service advisor process and performance to ensure they are operating to the highest standards and providing customers with the best service. You will work closely with the workshop manager to operate a highly efficient workshop that works seamlessly with the service reception.
Requirements
- Currently a Service Reception Manager or Assistant Service Manager in the Middle East region
- Passenger car dealership experience with prestige or luxury cars
- Understanding of aftersales KPIs
- Lead, appraise and support employee performance
- Arabic speaking essential
- Maximise revenue and upsell with all customers
- A proven ability to coach, train and direct staff is vital to maximise performance and results
- Support management with reporting on performance and KPIs
- Committed to providing excellent customer service
- A thorough understanding of aftersales process
- Highly dedicated to progressing into a Service Manager position
The Package
US$ 49,000 annual salary package (tax free) plus company car, bonus scheme and expat benefits.
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
Our client, an established car dealership is hiring a Service Manager to manage their service department.
Operating from a fantastic aftersales facility, you will be responsible for leading a multi-national workforce towards the achievement of operational targets within the business and exceeding the customer and the manufacturer’s expectations. Experience of managing a service department in Kuwait, Bahrain, Oman, Qatar, Saudi Arabia or the UAE would be ideal for success at this passenger car dealership.
Requirements
- Service Manager in a franchised car dealership for at least three years
- Arabic (as a first language) is essential as you will liaise with local customers whose converse in Arabic
- Full understanding of setting annual budgets for the department
- Ability to analyse aftersales KPIs to review performance and take the required steps to improve them
- Confident managing confrontational and challenging customers
- Passionate about success and exceeding expectations
The Package
$59,000 Tax Free salary package plus company car, annual flights, healthcare, family status and a KPI and business performance based incentive scheme.
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
