We are seeking an experienced automotive General Manager with a strong background in aftersales and operations, preferably with extensive experience in managing multi-regional teams. This role will be based in Jeddah, Saudi Arabia, and will oversee the aftersales operations. The ideal candidate will have a proven track record in driving operational excellence and customer satisfaction, alongside a deep understanding of the cultural and market dynamics.
The Role
- Strategically manage and optimise aftersales operations, ensuring high standards of service quality and customer experience.
- Develop, implement, and monitor aftersales strategies to drive profitability, enhance customer retention, and meet service KPIs.
- Lead a multi-country team, fostering a culture of continuous improvement, accountability, and performance.
- Drive operational efficiencies through the implementation of best practices and process improvements.
- Oversee budget management, cost control, and resource allocation to meet business objectives and revenue targets.
- Liaise with local teams and partners to ensure compliance with regional regulations and alignment with company policies.
- Conduct regular performance reviews and provide mentorship to regional teams to maintain high levels of engagement and development.
Ideal Candidate
- Minimum of 10+ years in aftersales operations, with at least 5 years in a senior management role overseeing multiple regions.
- Strong operational and strategic planning skills, with proven expertise in driving profitability and customer satisfaction in aftersales services.
- A seasoned leader capable of managing cross-cultural teams and building collaborative partnerships across borders.
What’s on Offer
- Commensurate with experience, alongside a generous performance-based bonus.
- Comprehensive assistance to make your transition to KSA seamless.
- Opportunities to grow in a dynamic, multinational organisation that values innovation and leadership.
- Be part of a global team, working with colleagues across diverse regions.
Application
This role is ideal for a results-driven leader who has a thorough understanding of aftersales within the retail automotive industry. If you have a proven background in managing large-scale aftersales operations and are looking for an exciting challenge, we would love to hear from you.
We are seeking an experienced Aftersales Manager to join a fast-paced dealership in Portsmouth, Hampshire.
Key Responsibilities:
- Overseeing the Service and Parts departments, ensuring seamless operations and exceptional customer satisfaction
- Setting, managing, and exceeding performance targets, aligning with business goals and fostering individual and departmental success
- Ensuring all processes and procedures adhere to company standards and industry best practices
- Reporting to the Head of Business, taking full P&L responsibility for the Aftersales division and contributing to the overall business strategy
- Developing and implementing targeted campaigns to capitalise on commercial opportunities within specific market sectors
What We’re Looking For:
- A proven track record in Aftersales management within a car dealership environment
- Strong leadership experience with the ability to motivate and drive high levels of performance
- Excellent organisational and time management skills, leading by example
- A results-driven mindset with a focus on enhancing efficiency and customer experience
What’s on Offer:
- A competitive salary of £60,000 per annum with an OTE of £80,000
If this sounds like you, we would love to hear from you.
Motor Vehicle Technician vacancy near Vauxhall, South London, working Monday to Friday (closed at weekends).
Our clients are seeking to recruit an experienced Motor Vehicle Technician as a result of an expansion in their newly refurbished workshop. This company pride themselves in providing exceptional customer service to their customers, as well as looking after their colleagues. Offering a work/life balance, including working Monday to Friday (closed at weekends).
The ideal candidate will be an experienced Mechanic, Service, Diagnostic or Master Technician who has an IMI or NVQ Level 2, 3 or equivalent in Motor Vehicle Studies and/or a qualified MOT Tester. A full, UK driving licence is essential for this role, as it will include test driving vehicles.
Salary
The Salary for the successful candidate will be dependent upon the experience of each applicant, however ranges from £30,000 to £50,000 Basic, with plans to introduce a bonus scheme.
Would you like to hear more about this role?
If you’re seeking a position working Monday to Friday and keen to learn more about this opportunity, apply with your CV now.
HCP Automotive is the UK’s leading recruitment and search consultancy, working across all areas, from some of the world’s most refined vehicle detailing businesses to independent garages, dealer groups and OEM’s.
Are you ready to lead the growth of a new passenger car dealership in Saudi Arabia?
Our client is seeking a dynamic and experienced General Manager to oversee their dealership, with the potential to add additional locations within the next couple of years.
This is an exceptional opportunity for a hands-on leader who thrives in a start-up environment and has the drive to lead a business from the ground up. You will have full P&L responsibility, working closely with the leadership team to shape and execute the dealership’s vision, with a clear path to expansion in the near future.
The Role
- Lead the operational and strategic direction of the dealership, ensuring profitability and growth.
- Oversee all day-to-day operations including sales, aftersales, customer service, and marketing.
- Build and develop a high-performing team, driving a culture of excellence.
- Ensure customer satisfaction and loyalty, fostering long-term relationships.
- Work closely with the corporate office on expansion plans for future sites.
- Manage budgets, forecasts, and financial performance to meet targets.
- Implement innovative strategies to increase market share and brand presence.
Ideal Candidate
- Proven experience in a General Manager or senior leadership role within the automotive industry.
- Strong financial acumen and experience managing P&L responsibilities.
- Leadership skills with a focus on team development and performance management.
- A track record of success in achieving growth and profitability in a competitive market.
- Knowledge of the Saudi Arabian market would be a distinct advantage, although not essential.
What’s On Offer
Base salary SR 45,000 per month plus performance-related bonus, housing allowance, private
This is a unique opportunity to join an ambitious company with significant plans for growth. If you are a motivated with the skills to make an immediate impact, we would love to hear from you.
Are you an experienced automotive General Manager looking for your next challenge?
Our client is a highly respected automotive dealership in Saudi Arabia with facilities in key strategic locations. They are seeking a driven and experienced General Manager to join their team. Reporting to the Managing Director, the successful candidate will be responsible for leading the business and brand across the Kingdom by maximising the full potential of all revenue streams, being the leader in customer experience and building strong and sustainable OEM relationships
The Role
- Developing a strategy to increase revenue and profit in all areas of the business in accordance with the growth plan
- Ensuring all management and employees are committed to customer satisfaction and process excellence
- You will lead your people through demonstrating key behaviours, holding those accountable to the company and brand values, and incorporating impactful and skilled monthly reviews, team briefs and performance management practices.
- Controlling the division’s cash flow, stocks and assets to achieve a satisfactory return on investment
Ideal Candidate
- A fluent Arabic speaker with at least ten years’ experience as General Manager of a passenger car brand in the Middle East.
- Strong leadership capability, ability to communicate a vision and gain buy-in and commitment from the team, strong at developing and coaching others and creating an empowering ethos in a multi-cultural business
- Passion for the customer, and enjoy interacting with them one to one and ensuring unforgettable experiences
- A Commercial mindset, with an entrepreneurial spirit, owning and influencing your P&L whilst understanding the constraints and requirements of a large privately-owned environment with multiple stakeholders
- The ability to engage and build rapport with individuals at all levels and influence others.
- A modern outlook, keeping up to date with current social media channels like Instagram, YouTube, TikTok etc., and business networks such as LinkedIn
The Package
Base salary range between SR 60,000 – SR 65,000 per month TAX-FREE, plus an excellent bonus potential alongside additional benefits such as accommodation, car, annual business class air ticket etc
Application
Apply with your up-to-date CV. Alternatively, for a confidential discussion call us on +44 (0) 20 8681 1111
HCP Automotive is the Middle East's leading automotive recruitment and search consultancy, working across all areas, from independent garages to dealer groups and OEMs.
Experienced Service Technician, MOT Tester & Diagnostic Technicians in Epsom, Surrey.
We seek experienced MOT Testers, Service and Diagnostic Technicians who like to go the extra mile to ensure customer satisfaction, for this delightful Service Centre in Epsom. They have a professional working environment, where each team member has opportunities to enhance their earning potential, through training and career development.
The Role
Technician – Working in an established Service Centre, the successful candidates will already have experience of using diagnostic equipment, along with vehicle servicing and diagnosing skills. Electrical qualifications will be an advantage. By working as part of a team, you will be focusing on delivering high levels of customer service.
MOT Tester – Applicants will have a valid MOT Licence and experience of working in a professionally run MOT Centre, following the relevant guidelines.
The successful applicants will join their colleagues in a positive working environment, where they are rewarded for their skills, with opportunities to develop with manufacturer training.
The Salary
The salary is dependent upon the individual skillset, however, ranges from £28,000 to £42,000, with the additional opportunity to earn bonus, enhanced through ongoing training and development.
A Full, UK Driving Licence and MOT Licence, in the case of the MOT Testing role are essential for the roles.
If you’re keen to learn more about this opportunity, kindly apply now with your CV!
Entrust us with your Career and leave the rest to us…
We look forward to hearing from you.
HCP Automotive is the UK’s leading automotive recruitment and search consultancy, working across all areas, from some of the world’s most refined vehicle detailing businesses to independent garages, dealer groups and OEMs.
Our client, an established car dealership is hiring a Service Manager to manage their service department.
Operating from a fantastic aftersales facility, you will be responsible for leading a multi-national workforce towards the achievement of operational targets within the business and exceeding the customer and the manufacturer’s expectations. Experience of managing a service department in Kuwait, Bahrain, Oman, Qatar, Saudi Arabia or the UAE would be ideal for success at this passenger car dealership.
Requirements
- Service Manager in a franchised car dealership for at least three years
- Arabic (as a first language) is essential as you will liaise with local customers whose converse in Arabic
- Full understanding of setting annual budgets for the department
- Ability to analyse aftersales KPIs to review performance and take the required steps to improve them
- Confident managing confrontational and challenging customers
- Passionate about success and exceeding expectations
The Package
$59,000 Tax Free salary package plus company car, annual flights, healthcare, family status and a KPI and business performance based incentive scheme.
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
We have an immediate opportunity for an experienced Light Commercial Vehicle Technician (Van) to join our client’s premium car dealership in Feltham, London.
Are you a qualified Level 2 or 3 Technician, Time Served Technician and/or MOT Tester, who is travelling out of the area, or do you live within a commutable distance to Feltham; seeking a new challenge with training and development, we want to hear from you!
As Technician at this car dealership, you will working in a fast paced and challenging working environment with a focus on “fixing it right first time.” You will have opportunities to train and develop your skills and earn an achievable, “Time Saved” Bonus.
It is a good time to join this business, as they have a nice management team who believe in career development and progression, as well as developing your skills through training.
What’s needed from you?
- Experience as a City & Guilds, NVQ, IMI Level 2 or 3 Technician or MOT Tester, Time Served is good too!
- A Full UK Driving Licence is essential for this role, for insurance purposes
- Have your own set of Tools (Specialist tools will be provided)
- Recognise the importance of working as part of a team to provide the best levels of service
- Be familiar with working on a range of models of cars in an accurate and efficient manner with a focus on a “First Time Fix.” Participate in training and value working in a Team
- Successful track record within the role, ideally with franchise experience in the motor industry
- You simply need to have the “know how” of how to fix a vehicle and the “willingness to learn and develop,” this company will assist you with training and developing your skills
Package
A competitive basic salary, ranging from £34,000 to £45,000 dependent upon your skill level and specialism, with the added opportunity to earn Bonus.
Interested and wanting to hear more?
Contact us for more information and apply with your CV!
Entrust us with your next career move and leave the rest to us!
Application
If you meet the requirements for this role and are interested in joining our client’s team, please apply now for a more in-depth discussion with us.
At HCP Automotive, we pride ourselves on our expertise in the automotive industry and our ability to work with a range of clients, from automotive manufacturers to dealer groups and Bodyshops across the UK. Our commitment to delivering exceptional recruitment services means we go above and beyond to ensure our clients find the right talent to help their business grow.
Whether you are a candidate looking for your next challenge or an employer looking to hire top talent, we are here to help. Our team of experienced recruiters work closely with our clients to understand their specific needs and provide tailored solutions to meet their recruitment requirements.
We are looking for a motivated and experienced Car Sales Executive to join our client's dealership in Hertford.
If you have a passion for cars and a proven history of meeting sales targets while delivering excellent customer service, we’d love to hear from you!
Key Responsibilities
- Proactively seek new customers through calls, events, and product launches
- Manage and track leads
- Build and maintain strong customer relationships through regular contact about products, events, and promotions, with a focus on customer satisfaction
- Deliver outstanding service to secure referrals and foster customer loyalty
Ideal Candidate
- Strong planning and organisational skills
- Strong work ethic, adaptable in a fast-paced environment
- High attention to detail
- Ability to meet tight deadlines and respond effectively to market changes
- The ideal candidate should have prior experience working in a main dealership
The Package
- Basic salary: £18,000 with an OTE of £55,000, plus a company car
- Working hours: Monday to Friday, 08:30 – 18:00/18:30 with a day off during the week; Saturday, 08:30 – 17:00; Sunday, 10:00 – 16:00 (1 in 3 rota)
How to Apply
If this opportunity sounds like the perfect fit for you, please apply with your CV.
An established workshop in Crawley, is seeking an experienced Motor Vehicle Technician to join their friendly team. Their Service Centre has state of the art facilities, including on-site staff parking, with the unique opportunity to work 4 or 5 days a week.
Responsibilities
As a skilled Motor Vehicle Technician, who has the confidence to service, diagnose and repair a range of vehicles to a high standard. You will play a crucial role in ensuring the safety and reliability of customers' vehicles.
Requirements
To be considered for this role, you must have previous experience as a Vehicle Technician and hold a valid UK Driving Licence. You should also have excellent attention to detail, strong diagnostic skills and the ability to work efficiently under pressure.
Salary and Benefits
In return for your hard work and dedication, our client is offering a highly competitive salary of £32,000 to £38,000 dependent upon experience, along with a great bonus structure with the opportunity to earn £45,000 OTE and additional benefits.
You will also have the opportunity to work a 4, or 5 day week, alongside a team of highly skilled professionals in a dynamic and fast-paced environment.
Application
If you're a motivated, self-starter who is passionate about delivering high-quality work and providing excellent customer service, then we want to hear from you!
Apply today with your CV and take the first step towards a rewarding new role as a Motor Vehicle Technician in Crawley.
HCP Automotive is the UK’s leading recruitment and search consultancy, working across all areas, from some of the world’s most refined vehicle detailing businesses to independent garages, dealer groups and OEM’s.
