A fantastic opportunity for a multi-site experienced senior Aftersales Manager to join our client as National Aftersales Manager to manage their expanding aftersales operations.
As National Aftersales Manager you will be responsible for the group's existing aftersales centres in Saudi Arabia and their new facilities in 2025 and beyond.
Requirements
- Currently in a multisite senior aftersales role as Aftersales Director, National Aftersales Manager or General Manager Aftersales
- High volume experience – labour hours, vehicle throughputs
- Excellent in managing through leaders across many locations
- Exposure to growing a network and business expansion
- Applicants must be experienced in setting annual aftersales budgets with P&L responsibility for the aftersales division
- Middle East experience at National/Regional or Group Aftersales level in Saudi Arabia or the United Arab Emirates
- Predominant senior experience from a dealership/distributor environment but happy to accept limited OEM regional office applicants who have spent more time leading dealerships
- High energy individual who is dedicated to results and business performance
- Proven success in a senior aftersales leadership role
The Package
US$ 160,000 salary package (tax free) plus company car, bonus scheme and expat benefits. US$227,000 OTE
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
We are seeking an experienced automotive General Manager with a strong background in aftersales and operations, preferably with extensive experience in managing multi-regional teams. This role will be based in Jeddah, Saudi Arabia, and will oversee the aftersales operations. The ideal candidate will have a proven track record in driving operational excellence and customer satisfaction, alongside a deep understanding of the cultural and market dynamics.
The Role
- Strategically manage and optimise aftersales operations, ensuring high standards of service quality and customer experience.
- Develop, implement, and monitor aftersales strategies to drive profitability, enhance customer retention, and meet service KPIs.
- Lead a multi-country team, fostering a culture of continuous improvement, accountability, and performance.
- Drive operational efficiencies through the implementation of best practices and process improvements.
- Oversee budget management, cost control, and resource allocation to meet business objectives and revenue targets.
- Liaise with local teams and partners to ensure compliance with regional regulations and alignment with company policies.
- Conduct regular performance reviews and provide mentorship to regional teams to maintain high levels of engagement and development.
Ideal Candidate
- Minimum of 10+ years in aftersales operations, with at least 5 years in a senior management role overseeing multiple regions.
- Strong operational and strategic planning skills, with proven expertise in driving profitability and customer satisfaction in aftersales services.
- A seasoned leader capable of managing cross-cultural teams and building collaborative partnerships across borders.
What’s on Offer
- Commensurate with experience, alongside a generous performance-based bonus.
- Comprehensive assistance to make your transition to KSA seamless.
- Opportunities to grow in a dynamic, multinational organisation that values innovation and leadership.
- Be part of a global team, working with colleagues across diverse regions.
Application
This role is ideal for a results-driven leader who has a thorough understanding of aftersales within the retail automotive industry. If you have a proven background in managing large-scale aftersales operations and are looking for an exciting challenge, we would love to hear from you.
We are seeking an experienced Aftersales Manager to join a fast-paced dealership in Portsmouth, Hampshire.
Key Responsibilities:
- Overseeing the Service and Parts departments, ensuring seamless operations and exceptional customer satisfaction
- Setting, managing, and exceeding performance targets, aligning with business goals and fostering individual and departmental success
- Ensuring all processes and procedures adhere to company standards and industry best practices
- Reporting to the Head of Business, taking full P&L responsibility for the Aftersales division and contributing to the overall business strategy
- Developing and implementing targeted campaigns to capitalise on commercial opportunities within specific market sectors
What We’re Looking For:
- A proven track record in Aftersales management within a car dealership environment
- Strong leadership experience with the ability to motivate and drive high levels of performance
- Excellent organisational and time management skills, leading by example
- A results-driven mindset with a focus on enhancing efficiency and customer experience
What’s on Offer:
- A competitive salary of £60,000 per annum with an OTE of £80,000
If this sounds like you, we would love to hear from you.
Our client has an opportunity for an experienced aftersales professional to join their passenger dealership as Assistant Service Manager.
As Assistant Service Manager you will be responsible for a team of Service Advisors, Workshop Manager and Motor Vehicle Technicians in the workshop focused on aftersales excellence. You will analyse service advisor process and performance to ensure they are operating to the highest standards and providing customers with the best service. You will work closely with the workshop manager to operate a highly efficient workshop that works seamlessly with the service reception.
Requirements
- Currently a Service Reception Manager or Assistant Service Manager in the Middle East region
- Passenger car dealership experience with prestige or luxury cars
- Understanding of aftersales KPIs
- Lead, appraise and support employee performance
- Arabic speaking essential
- Maximise revenue and upsell with all customers
- A proven ability to coach, train and direct staff is vital to maximise performance and results
- Support management with reporting on performance and KPIs
- Committed to providing excellent customer service
- A thorough understanding of aftersales process
- Highly dedicated to progressing into a Service Manager position
The Package
US$ 49,000 annual salary package (tax free) plus company car, bonus scheme and expat benefits.
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
In-House Legal Counsel – Property Law (Part-Time, Flexible, Remote)
We are excited to present a rare and highly flexible opportunity for a qualified and experienced In-House Legal Counsel to join our esteemed client, a UHNWI (Ultra High Net Worth Individual) from the Middle East with an impressive UK property portfolio.
The Role
As a key legal advisor to the Chairman, you will provide strategic property law guidance that directly supports and influences high-level decision-making. You will be a trusted partner, integral to the teams you collaborate with, shaping outcomes with confidence and expertise.
Your responsibilities will include:
- Offering comprehensive legal advice across a range of property matters, ensuring that risks are fully assessed to support sound business decisions.
- Translating complex legal issues into clear, actionable guidance for the Chairman and his senior advisers.
- Supporting both generalist and specialist legal needs, with a focus on conveyancing and heritage / listed properties.
- Maintaining a pragmatic, commercially focused approach to legal challenges, helping to drive business success.
Our Ideal Candidate
We are looking for a highly experienced property lawyer, qualified as a solicitor in England and Wales, with a minimum of 6 years’ post-qualification experience who will bring:
- Expertise in conveyancing, heritage properties, and listed building regulations.
- In-depth knowledge of land registration and property regulatory frameworks.
- Desirable experience in planning and construction law.
- A demonstrated ability to provide clear, concise legal advice and manage relationships with both internal and external stakeholders.
- Strong communication skills, with the ability to influence senior leadership and advise effectively at the highest levels.
- A pragmatic, solutions-focused mindset with the capability to work independently and efficiently.
What’s on Offer
- 💷 £55,000 – £62,000 per annum (depending on experience), on a consultancy basis.
- 💻 Hybrid working with exceptional flexibility.
- ⚖ A strong focus on work-life balance and well-being.
- ✈️ Occasional travel to the Middle East for high-level meetings.
Our client, an established car dealership is hiring a Service Manager to manage their service department.
Operating from a fantastic aftersales facility, you will be responsible for leading a multi-national workforce towards the achievement of operational targets within the business and exceeding the customer and the manufacturer’s expectations. Experience of managing a service department in Kuwait, Bahrain, Oman, Qatar, Saudi Arabia or the UAE would be ideal for success at this passenger car dealership.
Requirements
- Service Manager in a franchised car dealership for at least three years
- Arabic (as a first language) is essential as you will liaise with local customers whose converse in Arabic
- Full understanding of setting annual budgets for the department
- Ability to analyse aftersales KPIs to review performance and take the required steps to improve them
- Confident managing confrontational and challenging customers
- Passionate about success and exceeding expectations
The Package
$59,000 Tax Free salary package plus company car, annual flights, healthcare, family status and a KPI and business performance based incentive scheme.
Application
If you are a results-driven professional with a passion for the automotive industry and meet the above criteria, we encourage you to apply for this exciting opportunity. Please note that only candidates who fit the specified criteria will be contacted due to the volume of applications we receive.
About HCP
HCP Automotive leads executive search and automotive recruitment across the UK, Middle East and Asia. With unmatched expertise, we connect highly talented people with leading industry players. Trust us to find your perfect fit.
